About the Catalog

The Office of the CIO provide a wide range of technology services to state agencies, boards and commissions as well as political subdivisions.   By providing affordable, high quality services, the Office of the CIO allows customers to focus on their core business.   In order to more efficiently deliver services, State IT operational and policy entities have now merged into the Office of the CIO.    

The Office of the CIO Services Catalog provides an overview of services delivered by Information Technology Services.  The catalog is designed to help customers select and order the services that best meet their needs.  Each entry includes a brief description of the service, its business value, a profile of the customer, associated rates and fees, information and/or tips for keeping costs down, and how to order the service. 

The catalog will be constantly revised to include additional information such as service goals (metrics) as well as a how to obtain and maintain a high quality of service.

The Office of the CIO seeks to improve customer service first by clearly communicating services available and expected service levels.  Secondly, Office of the CIO is implementing service level metrics.  The metric(s) are to be customer oriented--indicating how it is measured, the frequency of measurement, and how the results are reported back to our customers.